Why Choose Surfaces USA?
Hundreds of satisfied clients have spoken to us – showing their appreciation for our superb customer service, our large available inventory, and a project well done. Here, you can browse through our client testimonial letters, cards, and videos and see why Surfaces USA is the best choice for all of your home, office, kitchen and bathroom remodeling needs. These are real customers, real scenarios, and real products!
My name is Gina and I am a customer of SurfacesUSA’s Anaheim showroom.
I just wanted you to know how delightful it has been working with Linda, I have a whole kitchen project that she has been guiding me through.
Although I have a contractor who can do the grunt work he doesn’t have the same knack for color and interior design that Linda does. I really appreciate her very much! She has always called me back when she said she would and in my opinion has gone way beyond her duty in making sure the customer is happy. I love working with her! She is always happy to hear from me and always has a smile when I have come in. Our actual project wont get into full swing until after the first of the year. But I will be using Linda and Surfaces for all my future projects. I just thought you should know when an employee goes beyond and treats you like you matter.
Thats why I went to the trouble of finding out who to contact. I think she’s awesome and I love your showroom as well.
December 8, 2012
Doug and Peggy Buehler
Ventura, CA 93004
Surfaces USA, Inc.
Attn: Mr. Hammond
Re: Customer Service at Oxnard location
Dear Mr. Hammond,
We are writing to commend and recognize the amazing changes at the Oxnard location. Several years ago I visited this store to assist a friend in her selection of tile and countertops. The showroom was beautiful and the selection of material choices great, but the staff at the time were rude, pushy, intimidating and in a word: awful. One saleslady in particular was so obnoxious that I told my husband I would never buy anything from this business. The important thing you should know is that we have owned a contracting business for over 30 years, have employees, and understand that if someone likes you, they will tell 3 people: if they don’t they will tell 10! Referrals and goodwill are crucial in the success of any company, and so it was with serious trepidation that I decided to visit the Oxnard store recently to look at options for our Master bath remodel. You should also know that I had been to three other tile stores and yours was the last one. The showroom was as beautiful as I remembered, but the minute I walked in, I knew things had changed. Robin at the front desk smiled and said hello, the staff was smiling and working with various customers and it was my special pleasure to have Buck Wadkowski approach me and offer to help. He was pleasant, not pushy, and very knowledgeable. I looked over some choices and told him I would return with my husband which we did a couple of days later. Doug felt exactly as I did, and we have purchased all of the stone (including new countertops) from your company. Everyone that works at this location, from Buck to the men in the back warehouse are fantastic. They not only do their job, but make you feel that assisting you with whatever is needed is something they are proud to do. I would like to suggest that with all of the beautiful ads you print, that you make a point to put in wording to impress upon the public that service is important to your company. I am glad I gave your company another chance, are very excited to see the stone in our home, will definitely return when we are ready to redo the other areas of our home, and last but not least, will recommend Surfaces USA Oxnard without hesitation. Have a wonderful Holiday Season and a Prosperous New Year.
Peggy Buehler, CFO
Correct Coatings Inc.
Dr. John Whitener, a Satisfied Customer of Surfaces USA Sings his Testimonial from Surfaces USA .
Dear Surfaces USA,
Great Service, Great Products!
I recently bought granite tiles from your Oxnard location. I wanted to let you know the your service and product was outstanding. While your prices were excellent, your service was great as well. Thanks for helping make my kitchen look great.”
“Our new granite bathroom counter top was installed yesterday. The material is beautiful and the installation was completed with very high quality workmanship. We are very pleased with the service.Thank you very much,”
“I just wanted to send you my sincere thanks once again for helping me to solve my dilemma of needing to find travertine stone to match my existing travertine stone installed in my home eight years ago. We both know that trying to match natural stone with an eight year gap is near to impossible. Unfortunately, I had a very damaging water leak found underneath my home. In order to fix the damage caused by the water leak, it was necessary to cut into my travertine floor right in the middle of my living room and dining room.
After many weeks of a very diligent and grueling search of most all of the known warehouses in Anaheim and the San Fernando Valley, I was disappointed and ready to give up and submit to an unsuccessful search. I didn’t know of any other warehouses to search further. And I had no ideas of how I was going to ever get my floor back to the beauty that it had before the construction. Just as I was ready to throw in the towel, and within only a few hours of each other, I had two different friends (who don’t really know each other) tell me about Surfaces USA. Part of me felt like it would just be like all the other warehouses and a waste of my time to drive back to the valley again. But the other part of me couldn’t give up the fight for finding the matching travertine as long as another warehouse existed.
How grateful I am that I pursued looking further. How grateful I am that Surfaces USA chose to employ you to represent them. You are a caring individual who was willing to hear my desperate situation and take the time necessary to search for a remedy. This was not my experience with most all of the other warehouses that I had visited. Because of you and your willingness to listen and to really care, we were able to search the warehouse at Surfaces USA and finally find travertine stone that would once again beautify my home and my haven.
I thank you from the bottom of my heart, Brandi. I can only hope and pray that someone will be as caring and dedicated to you some day in your time of need. With much gratitude,”
“I don’t do this a lot but in this case – exception is the rule or should I say exceptional. Your sales executive Carlos is phenomenal and makes your company a better company from every aspect conceivable- hard work, a great positive attitude, honesty, HONESTY and a pure joy to work with. You can only imagine how difficult it is to build a home or remodel.
Carlos helped me and my wife Madeleine every step of the way and, believe me, we were demanding as well as being frustrated. Carlos was always calm and kind even when he was extremely busy. By the way which was always. He always took the time to make sure he took care of no matter how busy he was. He gave us good ideas and worked very hard on pricing as we did our research. You were not always the cheapest but service goes along way with us and Carlos earned our business as well as our TRUST.
Well, I could actually go on, but I think you get what I am sharing. Thanks to you and your team at Surfaces USA and a special Thanks to Carlos and all of his assistance.”
-Syd and Madeleine Cole
North Hollywood CA
“Thank you for your generous support and donation to our cause. The tournament was a great success. We couldn’t have done it without you.With gratitude,”
The LA County Firefighters
‘Thank you for the beautiful design and work that you and Surfaces USA did in my home. The guys were friendly, professional, did nice work and always cleaned up. Everyone was so helpful and my bathroom looks gorgeous! Thanks!”
“I just wanted to tell you how thrilled I am with the new granite in my kitchen. George and his assistant did a wonderful job. They were very professional and cleaned up nicely when the job was complete. George was also very understanding when I had to have him come back a second day because of dry rot damage that I had to have repaired before the job was completed. I have had many friends come over and everyone says it looks fantastic. George even wrapped the granite underneath for a more finished look. I will call you when I am ready to have my bathrooms updated. Thanks for the great job.”
“Thanks! It was our pleasure dealing with all of you- Great job well done!
Roger & Teresa
“Dear Surfaces USA, Thank you for our tiles. Our mother’s loved their Mothers Day gifts.”
From Ms. Mazzocco’s First Grade Class
Card sent to Surfaces USA Castaic for donating tiles
“Thanks for such great customer service!”
Nina from Superior Design
“Surfaces USA, Thank you for your generous donation of tiles again this year-2009. The students love making a lasting gift for their mom for mother’s day. It is a follow-up of our field trip to Descanso Gardens where they see many flowers. Mom’s have used them as coasters, trivets, or a decorative piece in home or garden. We enclosed your business card in each gift bag. Thank you so much!!”
The students in Room 4, Mrs. Bradsher
Card sent to Surfaces USA Castaic for donating tiles
“On behalf of my wife and myself, I want to commend Surfaces USA employees Dari and Luis for doing such a beautiful job of tiling out bathroom and shower. Dari worked with us to achieve a Travertine tile layout that would resemble a Versailles design without using the tile sizes required for that pattern. Dari showed great skill and patience while we selected the wall, floor, and field materials and style we wanted- we are just a little picky!
Luis did a superb job of implementing the design in a matter of only a few days. When we mentioned that we were having visitors at the weekend, he worked such long hard hours that we had to make him finish for the night! Luis is a very talented craftsman with skills that would so credit to a journeyman of more advanced years 0 he is a treasure. The completed bathroom looks beautiful and exceeds our highest expectations.
When we came to install the electrical outlet covers, we found a tiny imperfection. When we mentioned this to your organization, the response was immediate- Luis corrected the imperfection literally within minutes. Thank you for providing superior products, implementation and support!”
“I will begin by discussing Burke Pinto. Burke came to my home and assessed my needs. He took the necessary measurements and suggested the tile that he would recommend. He was very knowledgeable and I felt very comfortable putting my bathroom in the hands of Surfaces USA.Then I spoke with David Potter in your Surfaces USA Castaic showroom, and he schedules the men to begin demolishing my bathroom. During the renovation, DAvid stayed in close contact with me, making sure that everything was to my satisfaction. Each day, when I got home from work, my home was as clean as when I left that morning. In addition to the excellent work that the men did, they cleaned up after themselves each day. One of the men is named Alfredo, and he is wonderful. I do not remember the name of the other man but they were both very respectful.If there was a rating of companies that sell and install tile, and the highest rating was 5 stars, I would give Surfaces USA 5 1/2 stars. I would very definitely reccomend Surfaces USA to anyone asking me for a reccomendation. Thank you and the employees of Surfaces USA, once again for a job well done!!!”
-Robin Swerdlow 5/28/2010
“Dear Mr. Joss,
I sincerely hope you read this letter. It was written with much appreciation and pure joy for having contracted your company. I always wanted granite in my kitchen especially after it became popular, but I didnt have the money and consequently did nothing until I saw your ad for the Oxnard location. It took me several weeks but I managed to go to your showroom where I met Al Cortez.
In no time, I became very excited about the prospect of getting granite slabs that I loved at a reasonable price I could afford. I came several times to the showroom and I was always very politely greeted. My installer Mike for Noth Hollywood came and measured the counter and worked closely with me very professionally. Lastly, he came on the day he said he would with the finished product and did an extremely professional job in installing the granite. Mike even had a few suggestions beyond what I wanted and to him I am very grateful since the job came out beautifully. I am a happy man. The kitchen is great. The granite is magnificent and the kitchen got cleaned up after the job was finished.
I just wanted you to know that I will forever be grateful for the service and product and of course the price. Anybody who asks will be told where to go to get the job done right! Thank you so much”
-Dave Novis- 6/13/2010
“I wanted to write you this note to tell you how much I appreciate your employee, Carlos Carranza. We are remodeling our home and needed almost 1500 sq feet of tile for the job. We looked at 7 or 8 stores until we found Carlos at Surfaces USA. From the moment we walked into the showroom, he was helpful, knowledgeable, and friendly. Because your prices were good, we immediately decided to buy all of our tile from Carlos…Mostly because of his personality.
Over the past month, we have made over 8 trips to your store to purchase grout, tile, or drop off tile to be bull nosed. We have run into a few problems because our contractor underestimated the amounf of tile we needed, and we ran short of one style. Carlos went OUT OF HIS WAY to find us matching tile, including driving himself to Oxnard, because the stock they sent over was different from the tile we had originally purchased. Every time an issue came up, Carlos not only solved it quickly, but with a smile.
I will highly reccomend Carlos (Surfaces USA) to all of my friends. You have been one of my favorite vendors in this reconstruction process and I really appreciate your help and attitude. Thank you.”
-Jennifer Rodes – 6/24/2010
“In my quest to execute my freeform design, I sought out the team that would be worried about my job as if it were their own. With Surfaces, I was able to achieve my dream to perfection. Thank YOU again for everything,”